The law states that a minor cannot enter into a contract. It is therefore unlawful for anyone under the age of 18 to enter into a contract with Andyanna.com.au.
Whilst every precaution is taken to ensure that our customers are transacting with us in a safe and secure environment, Andyanna does not accept any responsibility for any losses or damages incurred by a customer whose credit card has been used fraudulently or in an unauthorized manner.
If we have any reason to believe that a credit card is being used in a fraudulent or unauthorized manner we will not enter into that transaction. We will take all necessary steps to ensure that Andyanna does not enter into any transactions with anyone who wishes to use a credit card in a fraudulent or unauthorized manner.
Andyanna reserves all rights to all intellectual property owned by it.
Wine cannot be purchased from Andyanna by anyone under the age of 18 years. Wine will not be shipped overseas.
Out of stock items
If the product you have ordered is out of stock we will contact you within 24 hours of your order being placed (excludes Saturday and Sunday). You will be given the opportunity to cancel the order or choose an alternative item. If the product is being ordered by Andyanna you may place your order on back order. Goods on Back order will be dispatched as soon as they are received by Andyanna.
Exchanges
Andyanna has every confidence in the products that we sell. If for some reason you are not satisfied with the product as a result of the colour or size or you are simply not happy with your choice, please contact us within 7 days to arrange an exchange.
Please return the goods to us unused and in original packaging with all tags intact. Please note that items returned with tags missing will not be eligible for a refund. The customer is responsible for postage charges incurred for the return of exchange items. Please note we are happy to provide full refunds or a credit for future purchases.
Return of Damaged Goods
If you receive an item that is not in perfect condition, please contact us within 7 days to arrange a replacement. We ask that you kindly return the goods with labels and packaging included to Andyanna.com.au, Returns Officer, PO Box 514, Corowa, NSW 2646. Andyanna will replace faulty items on approval of fault. No shipping will be charged on replacement of faulty items. If, for any reason we no longer have the product in stock we will offer you an exchange or a refund. Please allow 14 days for refund to be processed.
Orders
Andyanna offers secure online ordering using our user-friendly shopping cart system. When ordering online at Andyanna payment can be made by Paypal or direct deposit.
Andyanna uses Secure Sockets Layer which encrypts your personal information and password before they are transmitted via the web. This ensures that your personal information cannot be read by others or tampered with en route.